For a purchase or access problem, email from the address used at Stripe checkout and include your profile name. Do not send card details or forward the private report link.
Refunds
For the 60-day Positive Difference Guarantee, use the subject “60-day refund request” and include the purchased profile. Read the full guarantee and refund terms.
Privacy requests
Use the subject “privacy request”. We may need to verify the request using the purchase email or Stripe reference. Read the privacy notice.
Response time
We aim to acknowledge messages promptly and provide a substantive response within five working days. Payment or access problems are prioritised.
Business details
YourRealYou is a trading name of Ian Francis Consulting LTD.
Ian Francis Consulting LTDThe Old Blacksmiths Shop
S72 9BZ
England